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  • TERMS AND CONDITIONS:

    Payment Policy:
    - No fee is applied for payment made by Visa/Master/American Express card
    - All Promotional rates are exclusive of 10% tax and 5% service charges.

    Check-in/out Policy:
    - Check in: from 14:00;
    - Check out: no later than 12:00;
    - Early check-in: subject to room availability.

    Late check-out policy:
    - Late check-out is subject to room availability
    - 12:00 to 17:00 check-out: 50% room rate surcharge
    - After 17:00 check-out: 100% room rate surcharge

    Early arrivals and late departures:
     - If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

    Guarantee Policy:
    - A valid credit card will be required upon booking;
    - For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
    - Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

    Children Policy:
    - Child under 10-year old: free of charge if using same bed with parents
    - Child from 10-year old: as adult 100% charge

    Cancellation/Amendment Policy: This policy defines how to handle cancellations:
    - If cancellation/amendment is made 15 days prior to your arrival date, no fee will be charged.
    - If cancellation/amendment is made within 14 days including reservations made within that time, 50% room rate and tax will be charged
    - If cancellation/amendment is made within 14 days including reservations made within that time and no-show , 100% room rate and tax will be charged  
    * The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at lienhiepthanh2007@yahoo.com.vn when you receive your money back.

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